Is there a minimum service requirement?
Yes, at least two services are required for booking event hair and makeup.
What if I don’t know the total # of people that need Hair & Makeup services for my event?
We strongly recommend having a solid headcount of services before securing your event. We book our time, our artists, and our supplies based on the information you give us at the time of securing. We can only potentially add services, if time allows, after your contract has been signed. We always try our best to accommodate you, however we do book multiple events in one day and there is a possibility we will have to say “no” if you wait to add more services at a later time.
Do you require a deposit to book?
Yes, for our Workshops, Braid Bar, Wedding and Corporate events we require a $100 deposit, along with a signed agreement in order to reserve your event date. The deposit is non-refundable, and it is applied towards your total package price.
Do you offer on-location services, or do I come to you?
For your convenience, we are a mobile beauty team that travels to you. However on Wednesday, and Friday’s, Alexis will take some appointments inside Salon Jose, which is located in La Jolla.
Do you charge a travel fee?
We include complimentary travel to all locations within 20 miles of zip code 92037. All travel outside of 20 miles will be incur a travel fee. Please feel free to inquire for an accurate quote for your specific event.
How far will you travel?
We LOVE 2 travel, and would gladly come with you anywhere you want us to go! Please inquire for more details on traveling fees for your specific event.
What is your cancellation policy?
For all cancellations, please contact the owner Alexis as soon as possible. For salon services, and individual appointments, we require a 24 hour cancellation notice, or we may charge in full for the missed appointment. For all wedding, and events, the deposit made to secure your event is non-refundable. In addition, they are require to be cancel 2 months prior to the event date. Any events cancelled within 2 months will be required to pay 50% of the total package price at the time of cancellation.
Do you offer and/or recommend a trial?
YES! We offer trial runs and feel they are super important for a bride to see what she will look like prior to her wedding day. They leave you feeling confident about the services you will receive on your wedding day, so you can relax and enjoy your morning. We book appointments for trial runs separate from the wedding day and recommend using that appointment for an engagement session, bridal session, bridal shower, etc. Trials are not limited to just the bride. We will gladly do trials for anyone who wants one! Previews run 1-2 hours for one service, and 2-3 hours for 2 services.
What type of payment options do you accept?
We accept cash or credit cards. Add-on services the day of the event can be paid by cash or Venmo only. We do not accept checks.
Can members of my bridal party pay you separately for their services?
In order to avoid stress and confusion, we do not accept payment from multiple parties. XO Beauty Co. requires all payments to be made by the individual who secures the event. We suggest having people pay you prior to the event before you have to pay the balance in full.
Can I change the number of hair and/or makeup services after booking?
At the time XO Beauty Co. receives the deposit for securing the event, the person securing the contract commit to paying no less than the amount of services tallied in the agreement. Add-ons are always welcome, and we request that you communicate the increase in number of services as soon as possible. Should a decrease in number services needed occur, the person named in the agreement is still fully responsible for the remaining balance reflected in the contract and invoice. All services initially booked must be paid for, whether they are performed or not.
What if someone else is interested in the same event date as mine?
We do our best to be as fair as possible, however bookings are done on a first come first serve basis. Dates are only reserved once we receive a non-refundable retainer of $100, along with a signed agreement. We do have a large team of stylist and artists, so in most cases we are able to accommodate multiple parties in one day.
What type of makeup do you use?
Each of our stylists have their own favorite products they like to use and work with, therefore not every makeup kit will be the exact same. All kits are frequently inspected to ensure the highest quality of product & makeup brands are being used such as: MAC Cosmetics, Temptu Pro, Smashbox, Tarte, Cinema Secrets, Chanel, Too Faced, NARS, Makeup Forever, Stila, NYX, Urban Decay, Benefit, Lorac, and Anastasia Beverly Hills.
Do you include False Lashes in your MU application?
Yes, the cost of makeup application always includes a strip lash. Individual lashes application is an additional $10.
How long should I expect my services to take?
We plan about 30 mins to 1 hour per service depending on the particular stylist and/or artist. When you secure your day, the time you need to be “ready by”, plus the amount of services secured, will determine our “start time”.
Do you charge an early start fee?
Yes. Any event mornings where we start before 8 am (including our set up time) will be charged an additional $150 on their total package price.
Do you offer to stay for touch ups?
We include 15 mins of complimentary touch ups with all of our services. If you would like us to stay beyond the time we are contracted for, we would gladly do so for an additional $85 per hour, per stylist. Touch ups do not include full style changes. Request made the day of the event are subject to availability.
How should we prepare for the day of the event?
To ensure that your hair and makeup services are seamless from start to finish we recommend the following suggestions:
- Wear a button up shirt or robe.
- Avoid washing your hair the day of the event unless your hair gets dirty easily. In most cases “day old” hair is ideal.
- Apply only facial moisturizer to clean skin.
- Make sure that all members of your party are present when we arrive.
Can I make any small changes to “the Script” lookbook?
“the Script” was designed to take the guesswork out of your consultation. Each look was designed to be a “complete” look from the hairstyle, to the color pallet we chose. You are welcome to mix and match the different hair and makeup designs within the lookbook; however we don’t allow any changes the look itself. If you would like to build on a specific look, or create your own look, we suggest choosing the BEAUTY UNSCRIPTED option instead.
Do you offer any discounts?
YES! We are proud to be an American & LOVE our Military! To show our appreciation we offer any active military client 10% off (with proof of ID) their individual hair and makeup. Thank you so much for your service!